Refund & Cancellation Policy
This policy applies to services purchased from Zafire LLC. Because we provide services rather than physical products, there are no shipments or returns of goods.
1. Cancellation before work starts
If you cancel in writing before work on your project has started, you will receive a full refund of any amount paid to us.
2. Cancellation after work has started
If you cancel after work has started, we will refund the portion of fees for work that has not yet been delivered or performed. Fees for completed work, delivered milestones, and time already spent are not refundable.
3. Monthly / recurring services
Recurring services (such as monthly ad or social media management) can be cancelled at any time with written notice. Cancellation takes effect at the end of the current billing period, and you will not be charged for following periods.
4. Advertising spend
Money paid to advertising platforms (such as Meta, Google, or TikTok) for ad spend is non-refundable by Zafire LLC, as it is paid to and controlled by those platforms. Any unspent pass-through budget held by us will be returned.
5. Services not delivered as agreed
If we fail to deliver what was agreed in the Proposal, please tell us. We will either fix the issue at no extra cost or refund the affected portion.
6. How to request a refund or cancel
Email zemmatofficial@gmail.com with your name, invoice number, and the reason. We will confirm receipt within 2 business days.
7. Timeline
Approved refunds are issued within 10 business days to the original payment method. Your bank or payment provider may take additional time to post the funds.
8. Contact
Zafire LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: zemmatofficial@gmail.com
Phone: +212701789065